Why can’t I query tracking information with order number or email address?
In order to protect your personal privacy and security, we can’t do that.
I haven’t received my package 20 days after shipment.
Most likely your package is delayed due to an unforeseen situation. Please wait a 5-10 working days more. If the package still doesn’t arrive then
please contact us : email@example.com
Why isn’t the tracking information for my order available online?
Please don’t worry, We will track your package until you receive it.
And for registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7
business days to get your package status.
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these timeframes, please click firstname.lastname@example.org to ask our customer service team for help.
What should I do if the package is lost?
Please don’t worry, We will track your package until you receive it. If the package is lost due to force majeure, we will return the amount of your order.